TERMS OF SERVICE

This website is operated by Best Paella Pan. Throughout the site, the terms “we”, “us”, and “our” refer to Best Paella Pan. Best Paella Pan offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”), including additional terms and conditions referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content.
 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these terms.
 

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of these terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
 

SECTION 1 - ORDER ISSUES & DAMAGES

At Best Paella Pan, we are committed to ensuring customer satisfaction. If your order arrives broken or damaged, please contact us at comercial@zendeu.com within 7 days of delivery with the following details:

• Your order number

• Photos of the damaged item(s)

Our Customer Service team will assist you during office hours.
 

SECTION 2 - RETURN ELIGIBILITY

Returns apply only to cookware products and must meet the following conditions:
✅ Items must be returned in their original packaging.
✅ Items must be unused, undamaged, and in resellable condition.
✅ All included instructions and accessories must be returned.
 

🚫 Final Sale Items (Non-Returnable):

• Discounted or clearance items

• Seasonal items
   

SECTION 3 - RETURN PROCESS

To initiate a return or exchange, please email comercial@zendeu.com with your request. Unauthorized returns will not be processed.

1️⃣ Return Window: You have 30 days from the order date to return eligible items.
2️⃣ Shipping Costs: Customers are responsible for return shipping fees.

3️⃣ Secure Packaging: Items must be well-packed with extra padding to prevent movement inside the box.
 

• A prepaid return shipping label will be emailed to you.

• Shipping costs are non-refundable.

• If an item is returned damaged or in unsellable condition, a refund or exchange will not be issued.
   

💡 Tip: We recommend using an insured shipping method with tracking to ensure safe delivery.

For any questions or packaging guidance, feel free to reach out to our team. We’re happy to assist you!

SECTION 4 - PRICING & MODIFICATIONS

• Prices for our products are subject to change without notice.

• We reserve the right to modify or discontinue any Service or Product at any time without notice.

• We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of any product or service.
   

SECTION 5 - PRODUCT ACCURACY

We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all information will always be error-free, complete, or up-to-date.

• Colors may vary due to screen settings.

• We reserve the right to modify product descriptions at any time.

• We are not responsible for typographical errors regarding product details.
   

SECTION 6 - ORDER CANCELLATION & REFUSAL

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Suspected fraudulent activity

• Inventory shortages

• Pricing errors
   

If we cancel an order, we will notify you via the email provided at checkout.
 

SECTION 7 - THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites. We do not endorse, control, or take responsibility for third-party services, content, or policies.
 

You access third-party websites at your own risk. Please review their Terms & Conditions before engaging with their services.
 

SECTION 8 - LIABILITY & DISCLAIMERS

• Best Paella Pan is not responsible for lost or stolen returned packages.

• We do not guarantee that our website will be free of errors, viruses, or interruptions.

• We are not liable for any indirect or consequential damages arising from product use.
   

You expressly agree that your use of our website and services is at your sole risk.
 

SECTION 9 - PROHIBITED USES

By using this website, you agree NOT to:
❌ Violate any laws or regulations.
❌ Use false information to place orders.
❌ Upload viruses, malware, or malicious code.
❌ Interfere with website functionality.
❌ Engage in fraud, hacking, or phishing.
 

We reserve the right to suspend or terminate your account for violating these terms.
 

SECTION 10 - PRIVACY & DATA SECURITY

Your submission of personal information through the store is governed by our Privacy Policy. By using our website, you agree to the collection and use of your personal information per our Privacy Policy.
 

SECTION 11 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service at our discretion. Your continued use of our website and services constitutes acceptance of any changes.