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SHIPPING AND RETURNS

RETURNS POLICY

At Best Paella Pan, we are committed to ensuring your satisfaction. If your order arrives broken or damaged, please contact us at comercial@zendeu.com within 7 days of delivery with your order number and photos of the damaged item(s). Our Customer Service team will promptly assist you during office hours.

Return Eligibility
 

Returns apply only to cookware products and must meet the following conditions:
 

✅ Items must be returned in their original packaging.
✅ Items must be unused, undamaged, and in resellable condition.
✅ All included instructions and accessories must be returned.
 

🚫 Final Sale Items (Non-Returnable):

  • Discounted or clearance items

  • Seasonal items
     

Return Process

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To initiate a return or exchange, please email us at comercial@zendeu.com with your request. Unauthorized returns will not be processed.

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  1. Return Window: You have 30 days from the order date to return eligible items.

  2. Shipping Costs: Customers are responsible for return shipping fees.

    • A prepaid return shipping label will be emailed to you.

    • Shipping costs are non-refundable.

  3. Secure Packaging: Items must be well-packed with extra padding to prevent movement inside the box. If an item is returned damaged or in unsellable condition, a refund or exchange will not be issued.
     

💡 Tip: We recommend using an insured shipping method with tracking to ensure safe delivery.

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For any questions or packing guidance, feel free to reach out to our team. We’re happy to assist you!

SHIPPING POLICY

SHIPPING POLICY

We currently ship within the United States only. Orders typically arrive within 2 to 8 business days after they are shipped, depending on the destination and carrier. All orders are shipped from Texas via UPS and USPS.
 

  • Orders are processed and fulfilled within 24-48 hours (excluding weekends and holidays).

  • High order volumes may cause slight shipping delays. If there is a significant delay, we will notify you via email or phone.

  • For time-sensitive orders, please leave a note at checkout or contact us via email, and we will do our best to expedite your shipment.
     

Shipping Rates & Delivery Estimates
 

Shipping costs are based on carrier rates and packaging costs. Final shipping charges are calculated at checkout based on your delivery address.
 

Shipment Method - Estimated Delivery Time

USPS Media Mail - 3-8 Business Days

USPS Parcel Select Ground - 3-8 Business Days

USPS Priority Mail - 2 Business Days

UPS Ground - 3-5 Business Days

UPS 2nd Day Air - 2 Business Days
 

Note: Estimated delivery times apply to addresses within the continental U.S. and do not include order fulfillment time. Occasional shipping delays may occur.
 

Free Shipping
 

We offer free shipping on eligible orders within the U.S. (excluding Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands). Free shipping orders are shipped via USPS Parcel Select Ground or UPS Ground.
 

  • Heavy or oversized Paella cookware may be subject to additional shipping fees based on your location.

  • Free shipping does not apply to wholesale orders.
     

Shipping to Hawaii, Alaska, & Puerto Rico

We do ship to these locations! Please contact us for a shipping quote and to finalize your order.
 

APO/FPO Addresses

Yes, we ship to APO/FPO addresses.
 

Damages & Claims

At Best Paella Pan, we take great care in packaging your order, but damages can occasionally occur during transit.
 

If your order arrives damaged:

  1. Contact us at comercial@zendeu.com or via live chat on our website.

  2. Provide your order number and clear photos of the damaged item(s).
     

We will assess the situation and work with you to resolve the issue as quickly as possible.

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